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Senior it support officer

Stafford
WMJobs
It support officer
€37,500 a year
Posted: 13h ago
Offer description

Staffordshire County Council's Architecture and Technical Standards team within ICT offers a hybrid role that involves creating architecture documents for existing systems, appraising technical specifications for procurement and new systems projects, and ensuring software compliance on laptops, tablets and mobile phones. The position involves participating in projects to implement new software, researching or conducting proof‑of‑concept activities to confirm that proposed software is fit for purpose and secure, and receiving training on Microsoft management solutions such as Intune, Defender and Purview.


Responsibilities

* Review requests for new applications to ensure they do not duplicate existing software, are secure, supported and fit for purpose.
* Review software currently installed on laptops, tablets and mobile phones to confirm fit for purpose, licensing, security and support.
* Review existing architecture documents regularly for accuracy.
* Create architecture documents for new, upgraded or key systems.
* Attend monthly architecture group meetings.
* Participate in the technical assurance group for all major IT changes.
* Research new developments and software to support architecture and technical standards work.


Ideal Candidate

* HND or equivalent or relevant IT experience.
* Good technical understanding of one of the following areas: desktop support, networks, servers, or managing installs and applications using Microsoft management consoles.
* Effective communication skills, able to write technical documentation and present information verbally.
* Analytical skills to identify operational problems and contribute to resolution.
* Self‑directed research ability on IT innovations such as AI to inform procurement decisions.


Benefits

Access to rewards and benefits, including a healthy work‑life balance and opportunities for professional development.


EEO Statement

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. Applicants from all backgrounds and communities are encouraged to apply. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our support for care leavers, a guaranteed interview is offered as long as the application meets the minimum criteria for the post.

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