40 hours per weekMonday - Friday 0800 - 1630£32,000 per annumSodexo RewardsCheck your local transport links here:Plan Your Journey | Traveline- the destination you should input is B1 2AXJob Description:We are looking for a proactive and experienced Soft Facilities Supervisor to oversee key operational services, including Catering, Business Event Centre, and Main Reception.In this role, you will support the General Services Manager in delivering high-quality services in line with service level agreements (SLAs), KPIs, and contractual standards. You will also be responsible for supervising a diverse team, including front-of-house staff, porters, mailroom operatives, cleaners, and receptionists.What you'll do:Manage and oversee day-to-day soft FM operations across catering and front-of-house servicesSupport delivery of KPIs, service standards, and contractual requirementsSupervise, motivate, and engage team members to ensure high performanceBuild and maintain strong client and customer relationshipsEnsure all areas are maintained to the highest standards of cleanliness and presentationMonitor food safety standards, including temperature checks and complianceSupport catering operations including food preparation, service, and stock controlOversee ordering, handling, and security of stock, equipment, and cashAssist with planning and delivering events to increase engagement with facilitiesComplete KPI reporting and support operational improvementsEnsure compliance with health & safety, food safety, and company policiesProvide cover for other areas and step up to support management when requiredWhat you bring:Essential:Previous experience in a catering or operational roleStrong communication skills (verbal and written)Ability to work independently and as part of a teamHigh attention to detail and commitment to standardsDesirable:Experience within events or hospitality environmentsPrevious team leadership or supervisory experienceKnowledge of Health & Safety and Food Safety practicesProficiency in Microsoft Office (Word, Excel, Outlook)Strong problem-solving skills with a proactive approachWhat we offer:Fully funded apprenticeship qualificationsCareer development opportunities within SodexoA friendly and supportive work environmentWellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.Career Growth – Apprenticeships, learning tools, and development opportunities.Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications