Overview
Taylor & Francis Group, a leading global academic publishing company, has an exciting opportunity for a Sales Support Coordinator. As an integral part of the Sales Team you will connect Sales, Customer Services, Finance and our customers, focusing on Key Accounts and Consortia across the UK/EMENA region. This role sits within the eBooks Sales Team across subject areas including Social Science and Humanities, Science and Technical and Medical.
This role will be hired on a balanced/hybrid basis, with the successful candidate attending the office in Milton Park, Oxfordshire (OX14 4RN) at least three days per week. You must have the right to live and work in the UK.
Closing date: 17 October 2025.
Responsibilities
* Daily communication with Sales Managers, our Customer Services Team, customers and other departments as needed.
* Handle customer correspondence, quotations, orders, access issues and other requests via email and telephone.
* Produce reports relating to titles and price information for customers, subscription agents and Sales Managers.
* Use internal systems and databases to investigate and answer customer queries regarding subscriptions, Open Access, running quotes, preparing invoices and compiling details on eBooks title lists and prices.
Qualifications
* Communicate effectively both verbally and in writing with clients and at all levels of the business.
* Excellent time management and organizational skills, including experience working to tight deadlines.
* Flexible, proactive and enquiring outlook with excellent attention to detail.
* Supportive of the wider team.
* Experience with Microsoft Office programs (Outlook, Word, Excel) and the ability to search and compile spreadsheets from data.
As this role supports sales across the UK/EMENA region, an interest in country cultures and/or the ability to speak an additional European language would be advantageous but not essential. Publishing industry knowledge is also desirable but not essential as full training will be provided.
Additional Information
We operate a balanced working model. Candidates should live within a commutable distance to our offices to ensure in-person collaboration as required. There is an expectation for a minimum of 3 days per week in-person time at the Milton Park office.
What We Offer In Return
* Hybrid working arrangement with 2 days per week from home
* 25 days annual leave plus bank holidays
* Discretionary additional 3 days for the holiday season
* Single cover private medical insurance
* 4 paid volunteering days annually
* Extra day off for your birthday
* Pension contributions
* Seasonal social and charitable events
* Training and development opportunities
Equal opportunity statement: Taylor & Francis is proud to be an Equal Opportunity Employer. We recruit, develop and retain colleagues without regard to protected characteristics or other non-merit-based factors. If you require an adjustment to participate in the hiring process, please contact us in confidence.
Interview Process
After you submit your application, you may be contacted for an initial screening or a short video interview, followed by a competency-based interview (virtual or in person). A final stage interview may precede an offer.
For more information about our business and career opportunities, please visit our Careers Site or LinkedIn Life page.
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