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Incident Support Controller - Swindon Western House
View more categories View less categories Sector Transport and Logistics Contract Type Permanent Hours Full Time
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
The Operations and Customer Services function operates the railway day-to-day. It delivers train paths, timetabling and train movements to enable safe performance and meet the needs of our customers. The function owns and manages our business relationships with the passenger and freight operators and external commercial stakeholders. The functional customer focused organisation provides clear ownership of operating responsibilities for all customers and stakeholders. The area delivery units are the building blocks of engineering and operations excellence.
The Route Control centres are responsible for the direct management of incidents affecting the operational railway within the Route on a day to day basis.
About the role (External)
As part of the route control team, you'll support the monitoring of train services throughout the region, ensuring that trains run as close to real time as possible without compromising safety. If a situation arises you'll be supporting the management responsible for liaising and negotiating with train operating companies to regulate services, whilst trying to keep delays to a minimum, as well as communicating with other key Network Rail staff to ensure the service recovers as quickly as possible. You will be responsible for co-ordinating the process relating to infrastructure relating faults.
Do you have....?
• Experience of logistics or operations environment?
• Experience of strategic decision-making?
• Able to manage conflict, influence others and work under pressure?
• Knowledge of Network Rail and Train Operating Companies within the Route and the key aspects of their business?
• Knowledge of Train Operator performance regime and targets?
• Understanding of operational rules and regulations?
• Good geographical knowledge of the (enter route name) route?
• An appreciation of signalling, track and electrification disciplines
Are you....?
* Driven and determined to continually strive for improvement?
* Energetic and charismatic with the ability to engage customers?
* Visionary, a strategist who thinks and operates proactively?
How to apply (External)
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Salary: £61,480 per annum
Closing date: 15th May 2025 - Late applications will not be accepted.
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications please contact WesternResourcing@networkrail.co.uk.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
***Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.
At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.
We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.
We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader
Network Rail is an accreditedDisability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
Find out more about our recruitment processhere
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