ASC Procedures, Guidance & Reform Lead - Ref: SS00626 Grade: G8 £39,152 - £41,711 pa Are you passionate about driving improvement and making a meaningful difference in Adult Social Care? This rewarding role offers the opportunity to champion assurance, quality enhancement, and inspection readiness. You’ll work closely with the Assurance & Business Manager and a dedicated team to ensure services consistently exceed standards, harness evidence-based approaches, and foster a culture of continuous improvement. If you thrive on maintaining robust quality assurance systems, analysing performance to uncover opportunities, learning from feedback, and keeping services inspection-ready, this position will enable you to make a real impact. You’ll engage in purposeful analysis, insightful reporting, collaborative stakeholder interaction, and practical improvement initiatives that contribute to better outcomes for our community. The Adult Social Care Assurance & Business Manager will lead the assurance team, manage resources and projects focused on Adult Social Care improvements, support business planning, and ensure compliance with reporting requirements. Key duties: Responsibilities include gathering and analysing data for service improvement, working with Business Insights for compliance, monitoring service performance, producing assurance reports, and leading CQC self-assessment and readiness. Strategic and operational leadership: The role involves supporting the ASC continuous improvement programme, developing strategic plans and guidance, managing the directorate risk register and business continuity plan, and shaping communications internally and externally. About you: You will have experience working in an Adult Social Care or Health environment, with a focus on quality assurance, compliance or improvement activity. You’ll bring a strong understanding of CQC requirements and the Care Act 2014, and how these translate into day‑to‑day practice. You will be confident analysing data and reports, supporting inspections and reviews, and using learning from complaints, compliments and performance information to drive improvement. Experience of project support, managing change, and working collaboratively with a wide range of stakeholders is essential, alongside clear written and verbal communication skills. Qualifications: A degree or equivalent relevant experience is required, along with evidence of ongoing professional development What we can offer: A competitive salary and generous annual leave A supportive and collaborative working environment. Access to a range of learning and development opportunities. Hybrid working arrangements and Flexible Working/Flexi Time Policies to support you in meeting the needs of the business and maintaining a good work/life balance. Learn more about our benefits at https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us Interview Format Previous applicants need not apply. All interviews for this position will be held face to face, as we believe this offers the best experience for candidates and panel members. If you would like to know more about this role, please contact: Seanna Lassetter Seanna.Lassetter@walsall.gov.uk or Emma Cotterill@walsall.gov.uk Closing Date for Applications: 12th May 2026 View Job Description and Employee Specification Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of a Disclosure & Barring Service (DBS) check is a requirement for this role. For further reasons to join us, please visit: https://go.walsall.gov.uk/employee-benefits