Job Description
Service Architect
Must have an Active DV Clearance
An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring new and transitioned services enter live operation in a stable, cost effective, and governance aligned manner.
About the Role - Service Architect
* As a Service Architect, you will design detailed end to end service models for low, medium, and high complexity deliveries.
* You will assess current operating and governance models and define future service and transition operating models.
* You will develop SLAs, KPIs, service catalogue pricing, and operational support requirements.
* You will manage service related RAID items including exclusions, constraints, and single points of failure.
* You will define early life support requirements and ensure service acceptance criteria are met.
* You will design and integrate service processes and tooling, writing clear documentation for operational teams.
* You will work closely with the Solution Owner to ensure the overall design supports stability and efficiency.
Key Skills - Service Architect
* Strong knowledge of service management frameworks and supply chain models.
* Experience designing service operating models for major IT systems.
* Proven ability to produce clear and structured service documentation.
* Experience working to tight timescales in complex delivery environments.
* Strong stakeholder management and leadership capability.
* Service management qualifications such as ITIL, ISO20000, or IT4IT.
* An understanding of Agile or Kanban
This role suits a governance focused Service Architect who can align service design with operational excellence.
To apply, please send your CV by pressing the apply button
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