About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. The role As a Payroll Administrator, you take pride in providing accurate and timely support across both payroll processing and employee queries. From inputting payments and transactional data to post-payday customer service, you're a calm, detail-oriented presence in a fast-paced team. You are naturally organised, great with Excel, and confident speaking to people—even when the conversations are tough. You understand the importance of accuracy and communication when people’s pay is involved and enjoy being part of a close-knit, supportive team. To you, it’s the opportunity to join a business that invests in your development, with full training and CIPP study support available. You’ll be guided by experienced colleagues, with plenty of scope to grow, learn and progress—all while making a real difference to the day-to-day experience of colleagues across the business. Key responsibilities Calculation and explanation of payments made Actioning P45’s and New Starter Declaration forms Responding to queries from external agencies including HMRC, DWP and CSA Responding to queries from internal colleagues regarding all aspects of their pay General administration duties Any additional support as needed About you Intermediate Excel skills with experience of lookups/pivot tables etc Customer focused with a proactive attitude to problem solving A high level of accuracy and attention to detail An ability to perform well under pressure An enthusiastic and self-motivated approach Great organisational and communication skills Ability to work as part of a Team and across multiple internal departments i.e. Finance / People Team The ability to prioritise and work to tight deadlines Reward & benefits A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. This position will be based at least 2 days per week at our Support Centre in Redditch, West Midlands.