Ready for a challenge?
Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
As the Senior Product Manager for Acquisition and Engagement, you will be the driving force behind the growth of our membership program. You will lead the charge in significantly increasing new member acquisition and deepening the engagement of our active member base. This role requires you to manage key initiatives end-to-end, working collaboratively and influencing stakeholders across all levels of the organization, including cross-functional engineering teams.
The Loyalty domain sits within the Ventures pillar in Product & Tech, a pillar that is relentlessly efficient, highly collaborative, laser-focused and always tackling the company's biggest strategic bets and opportunities to disrupt the future of this industry. You can hear more on this from Hassan, the Senior Director of Ventures in this podcast episode.
These are some of the key components to the position:
* Product Vision & Strategy: Identify, craft, and own the product strategy and roadmap dedicated to maximizing new member sign-ups and boosting long-term member engagement.
* Lead High-Velocity Execution: Drive the entire product lifecycle from deep discovery and ideation through iterative design, flawless go-to-market execution, and continuous optimization across multiple operating markets.
* Champion Frictionless UX & Data-Centricity: Deeply understand acquisition pain points, working closely with UX Design and Research to eliminate sign-up friction and deliver intuitive, conversion-optimized member experiences based on quantitative insights.
* Inspire & Influence Growth: Act as the product evangelist for acquisition levers, effectively communicating your vision and strategy and influencing internal stakeholders across the organisation and senior leadership to meet your growth objectives.
* Cultivate Cross-Functional Alignment: Proactively engage, lead, and align with diverse global and local teams (e.g., across Product & Tech (Engineering, UX, Data Science), Marketing, Commercial) for close collaboration and partnership.
* Ensure Technical Excellence & Scalability: Partner closely with engineering to ensure technical viability and scalable infrastructure that enables rapid experimentation, with an AI enabled, hyper-personalised mindset.
* Impact & Growth Analysis: Quantify and analyse the impact of all initiatives, focusing measurement on key KPIs, ensuring they align with broader business goals.
What will you bring to the team?
* Strong collaboration and relationship-building skills, across all levels, with effective communication and influencing skills
* High levels of ownership and self-starter attitude, comfortable with autonomy, change and thriving in fast-paced environments.
* Experimentation, iteration and agility first mindset
* Experience within loyalty and customer engagement welcome, but not mandatory
* Comfortable with key collaboration and analytical tools - e.g. JIRA, Figma, Miro, Tableau
* Problem-Solving & adaptability - demonstrated ability to thrive in the ambiguous, proactively identify challenges, and pivot strategies as needed.
* Ability to partner effectively with engineering teams, understanding technical feasibility, driving scalable solutions, and make prioritisation decisions
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.