Overview
House Manager role at McCarthy Stone at Llys Faith Retirement Living development based in Llanishen, Cardiff. 30 hours per week, Monday to Friday. Hourly rate: £21,490.34 per annum. Benefits include group personal pension, life assurance, Employee Assist Scheme, flexible working hours, and generous annual leave entitlement.
Responsibilities
* Welcoming new Homeowners and supporting them to settle into their apartments.
* Provide a professional front of house service and greet visitors in a friendly manner.
* Be the first point of contact for Homeowners and offer help, support and advice as necessary.
* Collaborate with partners and suppliers to ensure the smooth running of the estate.
* Be the “face” of McCarthy Stone for the families and friends of Homeowners.
* Address Homeowners issues with sensitivity and maintain confidentiality and privacy.
* Manage the development – gardens and grounds – to provide a safe, secure, well maintained and pleasant environment.
* Facilitate social interaction and help Homeowners enjoy retirement living to the full.
* Ensure Health and Safety requirements are adhered to.
The Successful Candidate Will Have The Following Key Competencies
* Excellent communication skills with a real “can do” attitude.
* Extensive experience in a professional customer service oriented position.
* A professional approach with high quality standards.
* Ability to thrive in a busy, varied role where every day is different.
* Resilience and effective problem-solving abilities.
* Awareness of basic Health and Safety is advantageous.
* Good computer literacy including Microsoft Word and Outlook.
* First aid qualifications are advantageous; training will be provided on commencement of the role.
About the Role McCarthy Stone is recruiting a permanent House Manager to join the team at the Llys Faith Retirement Living development in Llanishen, Cardiff.
How to Apply Applications will be reviewed as they are received, and we reserve the right to appoint before the closing date.
About McCarthy Stone
McCarthy Stone is the UK’s leading developer and manager of retirement communities. As of January 2025, the company operates over 545 developments across the UK for more than 24,200 people. We are committed to championing the wellbeing and happiness of older people in society and launched the McCarthy Stone Charitable Foundation in late 2020. We have been certified as a Great Place to Work in 2025 and were listed for Wellbeing.
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