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Team Lead Information Technology Associate at Smartedge Solutions
* Excellent verbal and written communication skills.
* Problem-solving: Quickly and effectively resolving customer and team issues, handling escalated situations, and finding creative solutions.
* Empathy: Understanding and addressing the needs of both customers and team members
* Time & Resource Management: Efficiently managing time, resources, and tasks.
* Organizational Skills: Effectively managing workflows, schedules, and resources to ensure smooth daily operations and meet performance goals
* Data Analysis: Ability to make data-driven decisions by analyzing data to track performance and identifying trends
* Coaching and Mentoring: Ability to provide constructive feedback and help the team improve their skills and performance.
* Conflict Resolution: Effectively managing and resolving conflicts between team members/colleagues, customers, or other stakeholders.
* Performance management: Improving employee performance by setting clear expectations and providing ongoing feedback and development opportunities
* Relationship Building: Ability to foster positive relationships with team members and stakeholders to build trust and collaboration.
* Behavioral Skills:
* Highly self-motivated to deliver superior customer experience
* High energy level and personal resilience
* Integrity and desire to comply with all legal and moral standards
* Service and quality oriented
Nice to have skills:
* Experience in Medical Devices / BPO
* CRM Proficiency in using CRM software
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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