Job Description
Customer Service Administrator -(Call Centre)
Location: Lytham St Annes
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work
Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Lytham St Annes.
This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.
What You'll Be Doing:
1. Handling customer queries via phone, email, and other channels
2. Processing transactions and updating customer records accurately
3. Prioritising and scheduling daily tasks to meet team deadlines
4. Logging and escalating complex or unusual queries to team leads
5. Supporting with general admin tasks and documentation
6. Maintaining high quality standards and adhering to internal procedures
What We're Looking For:
Essential:
7. Contact Centre Experience
8. Excellent attention to detail
9. Strong communication and interpersonal skills
10. Ability to work well in a team-based, structured environment
11. Customer-focused approach with a professional and positive attitude
12. Solid organisation and time management skills
13. Comfortable following processes and using internal systems
Brook Street NMR is acting as an Employment Business in relation to this vacancy.