Are you passionate about fitness and leisure and focused on creating an excellent customer experience? Be part of the future of leisure in Peterborough
What can we offer you?
* Expertise – learn from our team of highly experienced leisure experts.
* Development – enhance your career through training opportunities and new qualifications.
Applicants must hold the relevant qualifications needed to carry out this role.
Key Deliverables
* To ensure the delivery of high-quality customer-focused classes.
* To deliver fitness classes for Gym members.
* Ensure the safety and well-being of customers at all times
* To ensure public supervision during classes taught.
* To monitor areas utilized by the general public in accordance with procedures set down by the company's operating procedures
* Operate the leisure facilities in accordance with the Company Operating Procedures and Emergency Action Plan.
* To ensure the correct use of the gyms, studios, and equipment in accordance with the centre operating procedures.
* To support promotional initiatives and marketing plans.
* To ensure the safety, well-being, and motivation of members.
* To provide group and personal fitness tuition to members ensuring customers needs are met
* To complete administrative duties for the induction, monitoring, and evaluation of members participating in classes ensuring personal and confidential fitness information is handled in accordance with company procedures.
* To ensure classes are underway at the correct time, and report issues to the Duty Manager
* Set up and take down equipment as required
* To report any damage or malfunction of any equipment, plant, or building fabric to the Duty Manager immediately it is discovered.
* Report any health and safety matters immediately to the Duty Manager and undertake any remedial action.
* Assist in general preparation for events and activities where required for your role and classes.
* Ensure and embody high standards of customer care at all times
* Ensure a safe and healthy environment for all our customers.
Experience Requirements
* Experience in delivering great customer service (E)
* Experience of working in the Leisure, hospitality or well-being sector (D)
* Experience of working in a service delivery customer focused environment (D)
* Experience in dealing with difficult customers (D)
* Experience of working across multiple sites (D)
* Ability to quickly learn new skills (E)
Qualification requirements
* A current Level 2 Recognised Gym Instructor Qualification, Level 2 in Instructing Children's Fitness Qualification, Level 2 Aqua Instructor Qualification, Level 2 Exercise to Music Qualification and any additional CPD Qualifications (D)
* GCSEs C grade or above (or equivalent) in English and Maths (D)
* A First Aid at Work qualification or willingness and ability to gain (with support from the company) in 12 weeks (E)
* An enhanced DBS check (E)
* A full valid driving license or ability to easily get to all facilities (E)
About you
* Understand the importance of Health and Safety and its application (E)
* Understand of the importance of and commitment to Equalities and Diversity and its application (E)
* Great Customer Service (E)
* Flexibility in working, including evening, weekend and Bank Holiday (E)
* Effective interpersonal skills (E)
* A good team worker (E)
* Excellent verbal and written communication skills (E)
* A positive can do attitude (E)
* A passion for leisure and fitness services (E)
Job Type: Freelance
Pay: Up to £23.00 per hour
Benefits:
* Free parking
* On-site parking
Work Location: In person