Overview
Data Administrator role at Serco
Contract: Fixed Term Contract
Location: West Bromwich
Working Week: 37 hours per week, Monday – Friday, 09:00 – 17:00
Salary: £26,650 per annum plus benefits & 25 days annual leave
Our Restart contract has a fantastic opening for a Data Administrator to join the team located in West Bromwich. In this crucial role, you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following rigorous compliance testing. We are looking for an individual with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and who can input data at speed and with a high degree of accuracy.
Day To Day You’ll Be Involved In
* Processing of key referral, programme start and payment data via the PRaP system
* Transfer of data between Serco systems and PRaP while maintaining data integrity
* Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary
* Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements
* Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes
Essential
* Strong IT skills with particular emphasis on MS Excel and MS Office 365 software
* Strong communication skills, both written and verbal
* Excellent interpersonal skills, with the ability to work across a number of work streams
* Confident to communicate through a variety of media with internal and external stakeholders
* Use own initiative and work independently to identify and solve problems
* Maintain high standards of accuracy with an attention to detail
* Presents a professional image
* Maintain high-quality standards and can maintain confidentiality
* Use excellent negotiation and influencing skills
* Manage multiple priorities
* Demonstrate a flexible approach to work
* Adapts well to change
Desirable
* Understanding of DWP/welfare to work market environment
* Experience of working in a compliance environment ideally within the Employability sector
* Experience of CRM based systems
* Experience of the DWP’s Provider Payments and Referral System (PRaP)
What We Offer
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: Wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers.
* ShareSave scheme: Buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks for support, challenges, ideas, and community.
* Charity: Paid volunteering day each year; option to donate via Payroll Giving Scheme.
About Serco
At Serco, the nature of the work is important and everyone has an important role to play. We are a team delivering essential public services worldwide in defence, transport, justice, immigration, healthcare and citizen services. We are innovators focused on redesigning and improving public services for the benefit of everyone. Serco operates a hybrid work structure and supports diversity and inclusion through employee networks and flexibility.
Apply
Please click on the apply button to complete your application. We sometimes adjust closing dates based on volume, so please apply promptly. Serco is an equal opportunity employer and supports reasonable adjustments at interview and beyond. For help with your application please contact 0345 010 4000.
Additional
We support fair access to employment for those with unspent criminal convictions and discuss on a case-by-case basis. Learn more about employability jobs with Restart on our website.
Birmingham, England, United Kingdom – 数据 and related postings are provided for context; see individual postings for live status.
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