The role
provides expert advice and practical support across a range of people-related matters, ensuring consistency, compliance and professionalism in line with organisational policies and procedures.
This position is responsible for managing employee relations cases, supporting line managers through people processes, and responding to employee enquiries with sensitivity and accuracy.
What You’ll Be Doing
1. Monitor and manage short-term and long-term absence, including long-term sickness cases
2. Support the People Administration team by advising on escalated or complex issues
3. Implement and administer employee policies and procedures consistently
4. Contribute to the delivery of a high-performing operational People Service
5. Support the Senior People Manager with continuous improvement initiatives aligned to the People Strategy
6. Act as a trusted advisor to stakeholders across the organisation, delivering an excellent customer experience
7. Provide end-to-end case management of employee relations matter
Essential experience & skills
8. Experience working on complex ER matters at high volume
9. Strong organisational skills with the ability to manage high volumes of casework and meet deadlines
10. Proficient in Microsoft Word and Excel; numerate, accurate and efficient
11. Flexible, proactive and solution-focused approach
12. Strong stakeholder management and relationship-building skills
13. Ability to manage sensitive situations that may involve strong emotional responses
14. Knowledge of GDPR and confidentiality requirements
15. CIPD Certificate in Personnel Practice.
Desirable
16. Experience in education or education-adjacent settings.
17. Experience enabling non-communications professionals.
18. Background in corporate, internal or stakeholder communications.
Why Join Us?
Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales.
Our divisional brands include Acorn Education, Options Autism, Blenheim Schools, and Momenta Connect.
By joining our central teams, you’ll help shape strategy, provide expert support, and drive continuous improvement across a growing organisation renowned for quality, impact, and innovation. We value collaboration, professionalism, and creativity, offering the opportunity to influence change at scale while staying true to our core values of care, aspiration, and inclusion.
Benefits
19. Life Assurance
20. Pension scheme with flexible contribution options
21. “Your Wellbeing Matters” – mental and physical health support
22. Family Growth Support, including enhanced maternity and paternity leave
23. Flexible benefits via Vista, including discounts, Cycle to Work, Electric Car Scheme, critical illness cover, and more
We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.
We are an Equal Opportunities Employer.
We reserve the right to close the vacancy early if a high volume of suitable applications is received. Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes. All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.