Duties/Responsibilities
Location:Remote with UK wide travel
Salary: Up to £48,903 DOE + Car allowance
Working Hours:0800 to 1700 Monday to Friday
Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
What you'll do:
Customer Focus
1. Ensure service delivery in accordance with contractual requirements.
2. Implement the principles of Key Account Management (KAM) in support of the ISO 44001 standard.
Leadership
3. Review the method for ensuring that all employees and any other persons employed under EMCOR UK’s direct control comply with the account specific quality arrangements.
4. Responsibility within account One Data World platform to ensure input of data specific to quality assurance.
Engagement of People
5. Drive the engagement of people through the Employee Engagement Survey.
6. Implement the GEMS programme onto the account as part of reward and recognition.
7. Deliver quality assurance training as required on the account.
8. Consult and communicate with employees on local objectives and targets.
9. Engage with the Creating Balance and Wellbeing Team.
Process Approach
10. Establish and implement quality assurance policies and procedures.
11. Implement and deliver the ISO 9001 management system on the account in line with the 7 pillars of quality assurance.
12. Align QA strategies with organisational goals and regulatory requirements.
Improvement
13. Implement and maintain the account-based internal quality audits programme.
14. Host and facilitate external audits, including BSI combined ISO 9001, 14001, 45001 assessments.
15. Ensure compliance with industry standards and best practices.
16. Communicate quality-related issues to stakeholders.
17. Recommend corrective and preventive actions, and monitor trends.
18. Promote improvement in existing work practices through ownership and commitment from EMCOR UK personnel.
19. Implement the Learning from Experience framework to drive continual improvement and communicate learning with key stakeholders.
20. Support the Customers for Life (C4L) program and utilise feedback to drive improvement on the account.
21. Support the EMCOR UK QA Manager with accreditation, awards and certification.