Digital operational trainer

About the Role

Barchester Healthcare is undergoing an exciting period of digital transformation, with a significant investment in technology designed to enhance the quality of care we provide across our homes and hospitals. As a Digital Operational Trainer, you will play a pivotal role in ensuring our colleagues are confident, capable and competent in using a range of digital systems that support the delivery of outstanding care.

Working as part of the Digital Transformation Team, you will partner closely with Operational, Learning & Development and Implementation teams to deliver engaging training, support new system rollouts and help colleagues embrace new ways of working. This is a field-based role aligned to a specific division, with travel across your region and occasional national travel required.

What You'll Be Doing

Delivering Digital Systems Training

• Deliver engaging face-to-face, virtual and one-to-one training sessions across your region.
• Develop and maintain training schedules and calendars to support new implementations and ongoing system adoption.
• Ensure colleagues at all levels are confident and competent in using Barchester's digital systems.
• Monitor training completion and maintain accurate attendance and learning records.

Supporting New Starters

• Deliver digital systems training as part of the onboarding process.
• Ensure new starters have the correct system access and understand how to use digital tools effectively.
• Assess and sign off competency where required.
• Provide ongoing coaching, mentoring and support to new colleagues.

Driving Digital Adoption & Change

• Support the successful implementation of new digital systems across homes and hospitals.
• Work closely with operational teams, implementation leads and hypercare teams to maximise system adoption.
• Identify training needs and recommend the most effective learning solutions.
• Support change management initiatives to ensure smooth transitions to new technologies.

Quality & Continuous Improvement

• Maintain expertise across a range of digital systems and training methodologies.
• Attend train-the-trainer programmes and ongoing professional development activities.
• Support quality assurance activities and provide feedback to improve training delivery.
• Promote learning and development opportunities across the organisation.

About You

Essential

• Experience delivering digital systems training from implementation through to adoption.
• Excellent presentation, communication and facilitation skills.
• Minimum C&G 7300 qualification (or equivalent).
• Level 3 Diploma in Health & Social Care or experience within a social care environment.
• Full UK driving licence and willingness to travel, including occasional overnight stays.