Salary up to £32,000 based on experience (Office based Mon -Fri) Our client is a privately owned, long established and respected financial services provider based in Rotherham. Specialising in secured loans ,mortgages and debt consolidation products .They are known for taking a manual, customer -centric approach to lending decisions .The organisation is FCA regulated and committed to treating customers fairly. The Role To implement the company's collections strategy supporting and providing appropriate solutions to all customers in financial difficulties. Key Skills / Experience needed Previous debt collection and / or call centre experience would be desirable but not essential Excellent customer service Strong communication and empathy skills Organised ,detail -focused and resilient Calm under pressure and able to handle difficult conversations Good IT Skills Comfortable in working in a structured environment For more information please apply !