Overview
An exciting opportunity to work for a local company based in the South. Areas covered include Kent, Essex, Gloucestershire, Oxfordshire, Luton and Milton Keynes. The client is currently looking to appoint a Service Engineer on a permanent basis.
Hours: Monday to Thursday 08:30-17:30 and Friday 08:30-17:00. The role involves some travel and overnight stays in hotels; the schedule is known in advance for the week ahead.
Main Responsibilities
* Drive the service needs, installations and support of clients’ equipment.
* Visit customer locations and carry out servicing and calibration checks on clients’ Total Bodyshop Solutions for joining, measuring, straightening and other manufacturers’ collision repair equipment to maintain premium condition and deliver customer satisfaction, while identifying future/new business opportunities (servicing and sales).
* Collaborate with the Aftermarket Manager, Service Engineers and Technical Sales Representatives, acting as part of a commercial team focused on customer satisfaction.
* Work with the Internal Support organisation to ensure a premium service experience from installation through aftercare for current and potential customers.
* Report to the Aftermarket Manager for the client UK unless otherwise instructed.
* Execute and develop the client’s service and sales needs and opportunities in the UK market.
* Demonstrate products and solutions in cooperation with the Technical Sales Representative.
* Install equipment and provide start-up training to deliver customer satisfaction.
* Deliver service, warranty and calibration activities according to Car-O-Liner service bulletins and instructions.
* Administer service activities, invoicing and servicing/training/sales opportunities in the CRM system and participate in regular internal meetings.
* Work to increase service, training and repair business potential at the customer site.
Required Qualifications
* Fluent in English, both spoken and written.
* Hold a full UK driving license.
* Personal situation that allows extensive travel within the UK.
* Customer focused and able to deliver on promises.
* Competent experience within mechanical and electronic engineering.
* Good technical knowledge of the collision repair industry and car manufacturing requirements.
* Sound understanding of health and safety requirements in the workplace.
* Comfortable with PCs in general and Microsoft Office.
Personal Qualities
* Reliable, punctual, positive, empathetic and courteous.
* Self-motivated, self-learner, driven by rapid continuous improvement and accountable.
* Ability to drive and organise yourself to meet logistical challenges, efficiency needs, time management and deadlines.
* Good organisational skills.
* Ability to represent the brand in a way that reflects values and ethics.
Fox Resourcing is acting as an Employment Agency in relation to this vacancy.
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Candidate Declaration
By submitting my application I agree to the use of my information as outlined in the above statement. I confirm that to the best of my knowledge the information I have provided is correct and true. I realise that if it is found that I have deliberately given false or misleading information I may be disqualified from further consideration or, if appointed, may be summarily dismissed.
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