Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Bar Manager at Cowley Manor
Based in: Cowley, Cheltenham
Reports to: F&B Manager
DUTIES AND RESPONSIBILITIES
Operational Management
Oversee the operations, ensuring the smooth running of the bar.
Create the cocktails and drinks menu, changing the menu at least once per season.
Ensure menus are up-to-date and correct.
Prepare and serve high-quality cocktails, all while adhering to our principle of aiming to provide the best drinking experience without a hint of pretension.
Ensure consistent, high-quality beverages are served to customers.
Create a welcoming environment for customers, assess their needs and make recommendations.
In cooperation with the Restaurant Manager, handle and provide adequate solution to customer complaints.
Deal with customer feedback, sharing to the team and implementing actions.
Propose rapid and well-thought-out solutions in the event of unforeseen circumstances.
Oversee the cleanliness of staff and the bar area and pay attention to possible health hazards and regulation violations.
Apply all Food and Beverage Regulations.
Report every ma intenance action and repairs needed to the General Manager.
Team Management
In cooperation with the Human Resources department, participate in the recruitment and onboarding of the bar team.
Manage the schedule of the bar team. Ensure the bar is fully staffed, particularly during peak times.
Train and supervise the bar team, encouraging upselling.
Manage a training plan for the bar team, encouraging their career development within the company.
Manage staff complaints of the bar team, report complaints and issues to the General Manager for eventual disciplinary procedures.
In cooperation with the General Manager, conduct regular performance review, appraisals, and strategize for improving staff performance.
Create a positive work environment, ensuring a high employee engagement and optimising the employee retention.
Ensures all legal requirements are adhered to (i.e. Wage and Hour/Breaks, Health and Safety, etc.).
Record number of hours worked for each member of the team bar, track absences, lateness, request for days off, holidays and sick days.
Put in place opening and closing procedures for the bar team. Regularly verify and record that the procedures are followed along.
Administrative and Financial Management
Monitor inventory and ensure adequate stock
Alcohols & Spirits
Softs
Fruits
Glassware
Bartending materials (shakers, strainers, etc)
Bartending accessories (napkins, straws, etc)
In cooperation with the General Manager and the UK F&B Director, optimise the profitability of the venue by managing margins through beverages sales.
Monitor key activity indicators and take corrective actions where necessary.
Monitor and maintain a consistent payroll.
Ensure the maintenance of staff records and the monitoring of hours worked.
Carry out regular reporting on activities.
ABOUT YOU
Experience in a similar role within a comparable venue.
Have excellent spirits & classic cocktails knowledge.
Excellent organisational and leadership skills.
Be well spoken with excellent communication skills.
Attention to details and customer needs.
Social, engaging, and motivated.
Flexibility to respond quickly and positively to a range of work situations.
Knowledge as well as abilities in other languages would be beneficial.
Proof of eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether youre looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
Staff discounts and benefits.
Pension scheme.
TPBN1_UKCT