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Operations Director @ Lyon Tech | Leadership | Customer Success | IT Service Management
Tier 1 Service Desk Engineer
Lyon Tech is a managed IT services provider to the creative sector based near Monument in the City of London. We currently serve over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence.
An opportunity has arisen for a Tier 1 Service Desk Engineer to join the team in our London office, providing unparalleled service excellence to our clients.
Skills:
* Will have good, working knowledge of IT hardware and software
* Experience supporting Microsoft software (Office, Exchange, Active Directory etc.)
* Skilled with 365 Exchange, Microsoft SharePoint Online and Entra
* Experience supporting MacOS software and Mac hardware a plus!
This role requires you to have:
* 1+ years of experience working for an IT Managed Service Provider in an IT Support / Service Desk capacity
* Troubleshooting Skills
* The drive to be a keen and fast learner who is enthusiastic about helping customers
* Strong communication skills across phone, email and face-to-face
* The ability to effectively prioritise workloads
* Experience meeting SLAs; time to respond, time to resolve and first-time-fix
* An apptitude to learn and develop; gaining relevant qualifications and accreditation's
* An ability to work well under pressure
The Package:
* Working hours will be 40 hours a week during standard business hours (Monday – Friday, between 8:30am – 5:30pm UK time)
* Salary dependent on experience
* 22 days’ annual leave - increasing up to 25 days over the first 3 years of service.
* Regular team events out of the office
* Loads of social activities!
Good luck and please bear in mind that we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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