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Team/Role Overview
The Client Change Delivery team is responsible for the delivery of our largest clients’ key strategic projects and operates across Edinburgh, Dublin and Warsaw. The Change Management team work in partnership with functional change delivery teams across Middle Office, Fund Accounting and Transfer Agency to assure timely and accurate delivery of each client project. The Change Management team oversee the entire change book for their allocated client, interact with the client on a daily basis, manage any client escalations, produce weekly and monthly governance materials, manage internal and client stakeholders and support the functional teams with any client related issues or challenges.
We are delighted to advertise an exciting opportunity in our Client Change Management function which oversees and supports the delivery and reporting of our key clients change book. The successful candidate will have the Client |Change Management responsibilities and will actively manage and /or support other lead Change Manager the Clients Change Programme and our Change relationship with them. Reporting into the Client Change Delivery Manager, the candidate will have the opportunity to work closely with colleagues in Client Executive, Product and Fund Services Management.
What you’ll do
* Manage/Contribute to the daily, weekly and monthly client governance interactions and reporting
* Manage/Co-manage client relationship, coordinate the Client Change pipeline
* Oversee the Functional Delivery teams to assure adherence to client change requirements from project artefacts to KPI’s
* Drive a continuous improvement programme to assure the client experience is consistently positive
* Proactively manage the open book of change to assure the client rating for change is positive
* Mobilise the Citi team to address any client escalations or for general issue management
What we’ll need from you
* Relevant experience in finance organization as Project Manager
* Experience with Client Change in lifecycle and Client Relationship
* Analytical Mindset and Problem Solving
* Strong Communication – concise written materials, ability to chair meetings to agenda, good listening (written and verbal)
What we Offer
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
* Award winning pension scheme,
* Life assurance and
* Private medical insurance
In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
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Job Family Group:
Operations - Core
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Job Family:
Operations Project Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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