Location: Age UK, Hybrid - predominantly based at Fairfield General Hospital, Bury, BL9 7TD
About the Role
The role of an Assistant Service Manager is to support the effective operational delivery and continuous improvement of integrated community services for people age 50+ including Home from Hospital, Befriending, Friends Together (group support), Handyperson and Information and Advice.
The post-holder will ensure high‑quality person‑centred services that:
* Promote independence
* Reduce loneliness and isolation
* Prevent hospital admissions and re‑admissions
* Improve financial well‑being and reduce poverty
Success in the role looks like
* Increased numbers of people supported to remain independent
* Reduced hospital admissions and delayed discharges
* High satisfaction from service users
* Strong engaged volunteer workforce
* Positive feedback from partners and commissioners
* Increased and improved income and productivity across all service areas working closely with the Operations manager and recruitment of volunteers
You will report to the Service Manager and you will be responsible for Home from Hospital, Handyperson, Friends Together, Befriending and Information & Advice services.
Key Responsibilities
Operations
* Support day‑to‑day service delivery and performance targets
* Monitor referrals, workflows and caseloads
* Deputise for the Operations Manager when needed
Service Delivery
* Oversee delivery of key services (discharge support, befriending, groups, handyperson, advice)
* Ensure high‑quality, person‑centred support
* Maintain safeguarding, risk and H&S compliance
Team Support
* Assist with recruitment, induction and supervision
* Provide daily guidance to staff and volunteers
* Promote a positive, inclusive team culture
Partnerships
* Build relationships with NHS, local authorities and community organisations
* Support effective referrals and joint working
Performance & Reporting
* Track service outcomes and maintain accurate records
* Contribute to reports and impact measurement
Compliance
* Support safeguarding and ensure GDPR and policy adherence
Resources
* Assist with budget monitoring and efficient use of resources
Please note: this role does not offer visa sponsorship.
About You
Essential Criteria
Experience
* Experience of coordinating or managing community‑based services
* Experience of working with older people (aged 50+ or similar groups)
* Experience of supervising staff and/or volunteers
* Experience of working in partnership with NHS, Social Care or Voluntary sector organisations
Knowledge and understanding
* Understanding of issues affecting older people including loneliness and isolation, health inequalities, financial hardship
* Knowledge of safeguarding and risk management
* Understanding of person‑centred approaches
Skills
* Strong organisational and operational management skills
* Ability to manage multiple services and priorities
* Excellent communication and interpersonal skills
* Ability to build partnerships and networks
* Competence in data collection, reporting and IT systems
Personal Attributes
* Compassionate and person‑centred approach
* Proactive and solution focused
* Flexible and adaptable
* Strong leadership and team support skills
* Commitment to equality, diversity and inclusion
Desirable Criteria
* Experience of services such as hospital discharge, befriending or advice services
* Knowledge of welfare benefits or information and advice provision
* Experience of working with volunteers
* Understanding of NHS and social care systems
* Relevant qualification in health and social care or management
Core Values & Expectations
* Maintain professionalism, integrity, and confidentiality
* Act as an ambassador for Age UK Bury
* Be committed to continuous learning
What We Offer
* Contribution to pension scheme
* Generous leave allowance: 20 days per year, plus all statutory bank holidays and one compulsory day off from Age UK Bury. In addition, 3 days paid leave for you to undertake voluntary work for a charity of your choice.
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