Overview
Customer Service & Fulfilment Analyst, Frimley: This opportunity is with a well-established, medium-sized company operating in the FMCG industry. Known for its commitment to excellence, the organisation focuses on delivering high-quality products and services to its customers. Work for a globally respected FMCG company with iconic brands and gain exposure to cross-functional teams and strategic supply chain projects.
Responsibilities
* In this role you'll provide support and expertise to the whole Customer Fulfilment Team for the following:
* Order automation tools, SAP trouble-shooting, SAP training/on-boarding, SOAR compliance, reporting and analytics
* Drive and support global initiatives
* Design and build reports, dashboards and analysis in Excel, Power BI and Tableau that lead to actionable insights
* Establish a reporting synergy between business units
* Ensure customer orders are processed in a timely and accurate manner
* Deal with all areas of customer service and resolve delivery issues promptly
* Monitor stock levels and coordinate with supply chain teams to avoid shortages
* Maintain strong relationships with key stakeholders across the business
* Prepare and deliver regular reports on fulfilment performance metrics
* Support the implementation of new systems or processes to enhance efficiency
* Ensure compliance with company policies and industry regulations
The Successful Applicant
* Experience in a similar customer service and order processing role within the FMCG industry
* Excellent systems skills including Excel (VLOOKUP and Pivot Table) and SAP is a big benefit
* Strong analytical skills and attention to detail
* Proficiency in relevant software, such as Excel or ERP systems
* Excellent organisational and time-management abilities
* Effective communication skills to liaise with internal and external stakeholders
* A proactive approach to problem-solving and process improvement
What’s on Offer
* Competitive salary ranging from £33,000 to £38,000 per annum
* Comprehensive benefits package to support your well-being
* Opportunity to gain valuable experience in the FMCG industry
* Fixed-term contract offering stability and career development
If you are passionate about customer fulfilment and operational excellence, this could be the perfect role for you. Apply now to join a company that values your expertise!
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