General Manager – Hospitality and Venue
Location: Scotland
Closing Date: 31/05/2026
Job Category: General Management, UK Heritage Portfolio
Salary: up to 45,000 depending on experience plus 10% performance bonus
Work hours/pattern: 40 hours per week, 5/7, may include some weekends
What You’ll Do
* Oversee all operational functions including Food & Beverage, Events and Health & Safety.
* Ensure the venue is consistently presented to the highest standards for all events.
* Champion continuous improvement in service delivery, quality assurance, and guest experience.
* Lead, inspire, and develop a high‑performing on‑site team, fostering a culture of accountability, collaboration, and excellence.
* Oversee recruitment, training, and succession planning to build capability and resilience.
* Promote employee engagement and wellbeing through inclusive leadership and recognition.
* Act as the primary liaison with V&A stakeholders, clients, and suppliers.
What You Bring
* Proven experience in senior hospitality or venue management roles.
* Strong commercial acumen with full P&L responsibility.
* Exceptional leadership and people management skills.
* Excellent stakeholder engagement and communication abilities.
* Demonstrated ability to drive innovation and continuous improvement.
* Experience in cultural or visitor attraction environments.
* Understanding of event design, costing, and operational logistics.
* Track record of delivering growth through strategic partnerships.
What We Offer
* Unlimited access to an online platform offering mental health and wellbeing support.
* Employee Assistance Programme providing legal and financial advice and support for personal issues.
* Access to a free health and wellbeing app that includes a 24‑hour virtual GP.
* The Sodexo Discounts Scheme, offering great deals 24/7 and a prepayment cashback card.
* Money Insights and financial benefits via the Salary Finance Platform.
* Retirement plan membership and a Death-in-Service benefit.
* Learning and development tools for career growth.
* Cycle to Work Scheme to promote environmental stewardship.
* Volunteering opportunities for community support.
* Flexible and dynamic work environment.
* Competitive compensation.
* Full training and protective uniform supplied.
Equal Opportunity Employer
We are committed to being an inclusive employer. We welcome and encourage applications from people with diverse experiences, backgrounds, and identities. We encourage employees to join our inclusive networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability Network, So Together, Generations, and Origins.
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