Candidate Success Executive - Via Location: London – 5 days a week in the office Type: Full-time Salary: £35,000 10% bonus About Via Via is a fast-growing, AI-powered recruitment platform redefining how employers and candidates connect. Unlike job boards, we deliver curated shortlists of top candidates within 5 days, using video-assisted matching and a privacy-first approach. We represent a disruptive platform play in the $500 billion global recruitment market, positioned to replace expensive, manual recruitment agencies and outdated job boards with a faster, cheaper, smarter alternative. Via is a two-sided marketplace, connecting employers and candidates seamlessly. The Role: As Candidate Success Executive, you’ll oversee the delivery of Via’s shortlists, ensuring they are accurate, timely, and aligned with client expectations. You’ll act as the quality checkpoint for AI-matched candidates, liaise directly with employers on queries, and make sure the promise of “five interview-ready candidates in five days” is consistently delivered. This is an ideal role for a sector-agnostic recruiter, onsite talent partner, or RPO consultant who enjoys working across multiple functions, thrives on client interaction, and wants to be part of a fast-growing recruitment tech platform. Key Responsibilities * Manage all active shortlists, ensuring delivery within agreed timelines (typically 5 days). * Review and validate AI-generated matches for suitability and quality before client delivery. * Liaise with employer clients to handle queries, gather feedback, and set expectations. * Track delivery metrics (on-time rate, client satisfaction, shortlist quality). * Work with the product team to provide insights that improve AI matching accuracy. * Ensure Via’s service standards and candidate privacy protocols are upheld. About You * Background as a recruiter, RPO/onsite talent consultant, or talent acquisition specialist. * Comfortable recruiting across a wide range of sectors and role types. * Excellent communication skills, with the ability to build trust with employers. * Highly organised and detail-oriented; able to manage multiple live projects. * Motivated to work in a fast-moving startup, curious about recruitment technology, and excited by disruptive innovation. What We Offer * Opportunity to join an early-stage, high-growth recruitment tech platform backed by experienced founders. * Competitive salary and performance-linked bonus. * A chance to shape how AI and people combine to transform global recruitment