The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance risk management and service development ensuring care is safe effective and person-centred. The Service Manager is responsible for assessment care planning and oversight of care packages while working closely with MDTs and internal management teams.
What We Offer
* Mileage reimbursement
* Supportive management and clinical oversight
* Opportunities for professional development and progression
* A values-led organisation focused on independence dignity and quality of life
Location: Primarily field based across supported living services across North East area, with occasional working from the Muve Homecare office.
Hours of Work: 40 hours per week worked flexibly to meet service needs.
This role includes evenings nights and weekend working and is not a Monday–Friday office-only role.
Key Responsibilities
Operational Oversight and Quality
* Provide senior leadership and oversight across services ensuring compliance with care plans risk assessments and regulatory requirements
* Take a lead role in mobilising packages of care including rapid response planning and staffing coordination
* Maintain a visible presence in both the office and the field supporting staff and managers
* Provide leadership decision-making and escalation support to Management.
* Supporting the Out of Hours Team when senior leadership is required.
Staff Leadership and Support
* Act as a point of escalation for staff queries incidents and concerns
* Provide practical and emotional support to staff working with individuals with Learning Disabilities Mental Health needs and behaviours that challenge
* Promote least restrictive practice and positive risk-taking
Safeguarding Risk and Governance
* Support safeguarding processes incident management and follow-up actions
* Ensure restrictive practices are lawful proportionate and recorded appropriately
* Complete reports following incidents audits and reviews
* Escalate concerns and provide clear feedback to the Registered Manager
Systems and Documentation
* Use and review digital care planning systems such as Birdie or equivalent
* Ensure accurate timely and high-quality documentation is maintained
* Support audits and quality improvement actions
Essential Requirements
* Experience supporting people with Learning Disabilities Mental Health needs and behaviours that challenge
* Experience within supported living or community-based services
* Ability to work flexibly including nights and weekends
* Full UK driving licence and access to a vehicle (mileage paid)
* Strong understanding of safeguarding risk management and person-centred support
* Ability to lead support and challenge staff practice appropriately
* Right to work in the UK
Desirable Criteria
* Experience in a Senior Support Worker Team Leader or Deputy Manager role
* Knowledge of PBS PMVA or equivalent
* Experience using digital care planning systems such as Birdie
* NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5)