We are recruiting an Income Collection and Support Assistant at Caerphilly County Borough Council. Working hours: 37 hours Contract Type: Permanent Location: Working hours can be split between home and office depending on specific task requirements. Team: Rents Team This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £28,598 - £31,022 and offer access to training and development opportunities. Join our team as an Income Collection & Support Assistant, handling rent arrears for lower-level and former tenants in a fast-paced, customer-focused environment. In addition to maintaining and collecting outstanding rent payments, you will support contract holders in fulfilling their obligations by offering guidance and assistance. It is essential to ensure that those experiencing financial challenges are informed of all available support options. We are looking for individuals who have excellent communication skills, show initiative, demonstrate empathy towards contract holders, and can work well both independently and as part of a team. For the role, we ask that you have: 1. A level 2 qualification on the Credit and Qualifications Framework for Wales. 2. Working knowledge of welfare benefits. 3. Experience of dealing with conflict or challenging situations. 4. A full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings. We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. After reading the Job Description and Person Specification on our website, if you would like to have an informal discussion about the role, please contact Jonathan Morgan / Darren Morgan on 01443 811450 or email MORGAJ1@CAERPHILLY.GOV.UK / MORGADW@CAERPHILLY.GOV.UK Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .