A client within the Public Sector based in Cheshire is currently recruiting for a Customer Services Advisor to join their Customer Services Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority call centre or customer service environment. The Role The key purpose of the role is to resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests as possible at first point of contact. Key responsibilities will include but not be limited to: • Receiving customer enquiries and service requests via telephone and resolving as many as possible at first point of contact. • Updating IT systems to record and maintain accurate electronic records of customer details and requests. • Managing customer complaints, compliments and suggestions in line with council procedures. • Maintaining awareness of relevant legal and regulatory standards to ensure compliance. • Working collaboratively with team members to maintain service delivery and support campaigns such as encouraging self-service or direct debit payments. The Candidate To be considered for this role you will require: • NVQ Level 3 in Customer Services (or equivalent experience). • Previous experience working in a customer service...