Our client, a leading Energy Consultancy, is looking for an Energy Bureau Analyst to join their team. As an Energy Bureau Analyst, you’ll support two Account Managers, acting as a key point of contact for their customers. You’ll handle customer queries, oversee bill validation carried out by external partners, and ensure accurate, timely information is delivered. You’ll also monitor market rates, manage data across multiple systems, and maintain clear communication with both suppliers and customers. If you have experience of working within B2B energy billing/ bureau, analysing high volumes of data and have excellent communication skills – apply now!
Key responsibilities of the Energy Bureau Analyst:
1. Act as the main Bureau contact for customers, identifying issues and coordinating updates with Account Managers and the external bureau team
2. Handle customer queries directly, providing clear updates and explaining market or billing information
3. Monitor and stay fully informed on the status of bill validation carried out by the external partner
4. Ensure customers and Account Managers are kept up to date on progress, outcomes, and any flagged discrepancies
5. Stay informed on current market rates and track newly announced rates (not yet live)
6. Work confidently across the core systems to manage customer accounts
7. Maintain accurate, consistent data across platforms to ensure smooth workflow
8. Communicate with suppliers, DNOs, MOPs, and DC/DAs to resolve data or account issues
9. Track supplier responsiveness and escalate recurring issues as needed
10. Provide reports on customer consumption, costs, and validation status
11. Identify risks, opportunities, and areas requiring proactive communication
12. Spot gaps or inefficiencies in bureau processes
Skills and experience required of the Energy Bureau Analyst:
13. Experience in bureau, energy operations, or customer account support within an energy consultancy/ broker or supplier company
14. Knowledge of gas, power processes, including supplier billing and account management
15. Awareness of current and upcoming market rates and how they affect customer contracts
16. Advanced in Microsoft Excel with the ability to navigate multiple systems
17. Excellent analytical and problem-solving skills with strong attention to detail
18. Strong verbal and written communication skills
19. Proven customer service experience with a professional, proactive approach to updates