Overview
As Head of Facilities Management (FM) you will lead the strategic management of all FM functions to maintain optimum accommodation environmental and support service standards within our FM guidelines and budgetary constraints.
You will lead the FM Department and the provision of related services. You will be a strategic and innovative thinker, a first class communicator with excellent team leadership qualities. You will be an initiative-taker able to work effectively alone and inspire confidence whilst presenting a certain gravitas. You will need a calm demeanour with the ability to remain un-flustered and maintain a cool head in different situations.
Duties and Responsibilities
People Management
* Motivate, develop and lead a team building strong relationships with both internal and external stakeholders.
* Have a great network in the facilities industry.
* Prioritise and manage demand to achieve the best use of your team’s skills.
* Build trust and confidence through open communication and informing colleagues about issues that will affect their role.
* Undertake staff appraisals and set deliverable objectives.
Service Provision
* Ensure the effective delivery of the full scope of FM services.
* Ensure compliance with our primary office building FM related Lease conditions and liaise with the landlord as and when required to maintain a strong working relationship.
* Accountable for the management of property related third-party suppliers including engineering and soft services contractors.
* Ensure tender processes adhere to procurement procedures with clarity of brief and accountabilities to achieve the best value contracts.
* Set up clear SLAs with all suppliers to ensure optimum levels of service are achieved in support of the strategic and organisational goals.
* Function as ambassador to ensure effective working relationships with key stakeholders on building and maintenance projects.
* Apply industry-wide best practice for example in project management and sustainability.
* Oversee the development and delivery of plans for maintenance and development of property from routine PPM to major renewal projects.
* Attend Executive and board/committee meetings when required to represent FM and report on departmental activity.
Financial Management
* Devise, manage, deliver the annual Facilities budget.
* Manage Department budget (operational and capital) remaining within budgets and participating in tracking and regular reporting in line with financial processes.
* Assess and forecast financial performance including comparison of actuals to budget, consider outlook and manage activity to deliver agreed financial outcomes.
* Control and maintain the asset management databases.
Corporate Real Estate Strategy
* Responsible for formulating corporate real estate strategy.
* Optimise efficiency and lead cost control initiatives.
* Develop and implement the strategy and programme for capital expenditure on real estate including coordination of project requirements.
* Oversee project delivery within schedule and budget; working with internal and external project managers, professional teams and stakeholders.
* Advise senior management in the allocation of space and office requirements.
Health & Safety
* Responsible for Health & Safety of our main office building including sub-tenancies as detailed in the Health & Safety documentation.
* Ensure all members of team and external contractors comply with health & safety policies, procedures and regulations and take appropriate and reasonable care for the safety of colleagues and visitors.
* Ensure adequate testing of emergency procedures.
* Health & Safety management reporting at quarterly Health & Safety committees.
Services and Visual Standards
* Responsible for the adherence to the interior design standards of our main office building.
* Ensure the upkeep of all visual standards within the building.
* Ensure that services are delivered to defined service levels and that customer satisfaction is maintained.
Accommodation and Churn
* Actively manage the accommodation requirements of the business including all moves and churn.
* Maintain accurate departmental space utilisation records.
Business Continuity
* Primary contact for all security related incidents and FM crisis controller.
* Manage the Company’s Business Continuity Site and all associated aspects.
External Relations
* Liaise with FM counterparts in other Mizuho entities in London EMEA and our Head Office.
* Liaise with the FM project management team on major FM projects related to our main office building and any other Branch properties (e.g. Business Continuity sites).
* Liaise with outsource providers, suppliers, government agencies, regulatory bodies and insurance brokers etc.
* Responsible for our main office building sub-tenant liaison.
Qualifications, Skills and Experience
* Deep experience and knowledge of facilities and premises management in the UK and other countries.
* A professional qualification in or working towards a professional qualification in real estate and/or facilities management (RICS/IWFM) or equivalent.
* A qualification in health & safety (NEBOSH/IOSH) would be advantageous.
* Customer-centric career experience.
* Strategic view on corporate real estate.
* Cost control experience (organisational level experience is preferable).
* Previous senior management experience with some board level engagement gained in comparable environments.
* Experience in delivering large capital building projects.
* Strong interpersonal skills with the ability to influence and build productive relationships at all levels internally and externally with proven experience of leading supporting and mentoring teams.
* Manages complexity, identifies the main issues in complex problems, takes steps to clarify understanding and develops suitable solutions.
* Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations.
* Able to present information verbally and in writing in a clear persuasive and concise manner to a wide range of stakeholders.
* Well-practiced and effective at identifying risks and acting upon early warning signs of emerging issues. Capable of providing a decisive response to delivery risks and issues.
What Mizuho can offer you
Here at Mizuho there are fantastic progression opportunities and clear paths to promotion. We will give you ample opportunity to affect change and to help grow our business.
In addition to the great opportunity outlined above we are also currently able to offer :
* Competitive starting salary plus discretionary bonus
* Non-contributory pension
* 27 days annual leave
* Core working hours*
* Hybrid working - office and home based*
* Virtual GP
* Wellbeing benefits including Mental Health Allies and First Aiders
* For applicable roles only
At Mizuho we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect collaborate and work together in agile ways to meet all our business needs.
At Mizuho we are committed to supporting equality, diversity and inclusion and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities.
If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team and we will be happy to help.
Required Experience: Director
Key Skills
Category Management, Athletics, Customer, ABAP, Hydraulics, ITI
Employment Type: Full Time
Experience: years
Vacancy: 1
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