Salary: £28,000 - 35,000 per year Requirements: 1 years demonstrable experience in IT support, systems administration, or IT operations Strong experience supporting Windows environments (desktop & server) Experience managing hardware, software deployments, and secure access controls Solid understanding of IT service management processes (incident, problem, change) Experience liaising with third-party vendors and infrastructure providers Strong troubleshooting and analytical skills High attention to detail and commitment to documentation Awareness of GDPR, ISO27001, and data security best practice Professional, customer-focused, and personable approach Responsibilities: Provide onsite (Warrington HQ) and field-based IT support to branch offices Participate in the IT rota to ensure 8am–5pm operational coverage Manage the full lifecycle of service desk tickets (incidents, problems, changes) Install, configure, and maintain computing hardware and software Manage secure user access and permissions (least privilege model) Troubleshoot and diagnose system issues, performing root cause analysis Work with third-party vendors and hosted infrastructure providers Maintain accurate technical documentation and asset records Communicate system changes, releases, and operational issues to stakeholders Ensure compliance with data protection standards and ISO27001 policies Technologies: Hardware Support Security Windows More: We are a well-established and growing professional services organization located in Warrington, seeking an experienced IT Operations Engineer to join our dedicated IT team. In this hands-on operational role, you will be responsible for maintaining secure, stable, and high-performing IT systems while delivering high-quality support across our head office and branch locations. We offer a company pension, life assurance, and discounted gym membership as part of our employee benefits. last updated 7 week of 2026