Job Description
·We are seeking an experienced ServiceNow professional to support and enhance IT Operations and Asset Management capabilities.
·The role focuses on ITSM process support, ITOM functionalities, and Enterprise Asset Management, ensuring efficient service delivery, asset lifecycle governance, and operational stability across the organization.
Key Responsibilities
·IT Service Management (ITSM) Support and maintain core ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
·Ensure data integrity and governance within CMDB, including relationship mapping and CI lifecycle management Drive continuous improvement of ITSM workflows and automation IT Operations Management (ITOM)
·Support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management Monitor infrastructure and application services, ensuring proactive issue identification and resolution
·Maintain service maps to enhance visibility of business services and dependencies
·IT Asset Management (ITAM) & Enterprise Asset Management (EAM)
·Manage hardware and software asset lifecycles (procurement, deployment, maintenance, retirement)
·Support software license tracking, compliance, and optimization initiatives
·Enhance Enterprise Asset Management capabilities including: Asset portfolio management RFID implementation and tracking
·Preventive and corrective maintenance planning
·Workflow automation for asset lifecycle processes Field Service Management (FSM)
·Support Field Service Management operations, including field workforce coordination and dispatch
·Track and optimize task execution, scheduling, and service delivery performance
·Stakeholder Engagement & Delivery Collaborate with business and IT stakeholders to gather and refine requirements Translate requirements into functional specifications and ServiceNow solutions
·Ensure operational stability, performance optimization, and adherence to IT governance standards
Experience & Qualifications
·Total Experience: 5+ years in IT / Digital / Enterprise Systems roles
·ServiceNow Experience: Up to 4 years hands-on experience
·Proven experience across: ITSM processes and CMDB management ITOM modules (Discovery, Service Mapping, Event Management) IT Asset Management (ITAM) and/or Enterprise Asset Management (EAM) Field Service Management (FSM) capabilities
·Strong understanding of ITIL framework and service management best practices
·Experience in workflow design, automation, and ServiceNow platform configuration Ability to work in Agile / hybrid delivery environments
Preferred Skills
·ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM, CIS-ITAM)
·Experience with cloud environments and infrastructure monitoring tools
·Exposure to RFID-enabled asset tracking solutions
·Strong analytical and problem-solving capabilities
·Key Competencies Stakeholder communication and requirement elicitation
·Process optimization and automation mindset
·Attention to detail in CMDB and asset data governance
·Ability to operate in complex enterprise environments
#J-18808-Ljbffr