Company Overview
MSX has been a trusted partner to leading vehicle manufacturers, retailers, and mobility organisations for over 30 years. We help clients transform their businesses and manage operations in sales performance, repair optimisation and compliance, parts and accessories sales, and consumer engagement through technology and global expertise.
Job Description
MSX International is looking for a Technical Helpdesk Engineer to support our client team by delivering technical and diagnostic support for an automotive client in the UK.
The Role
* Accept enquiries and provide guidance and technical instructions to the approved retailer network and independent repairers.
* Record data into the computer system.
* Provide vehicle and concern details about cases.
* Identify and report on vehicle case histories, trends, and analysis.
* Deal with and respond to telephone calls and emails.
Qualifications
* Minimum of 2 years technical experience at a senior or master technician level, or equivalent.
* Excellent automotive knowledge and strong technical problem‑solving skills.
* Experience working within a high‑performance, collaborative team.
* Clear communication skills and ability to build strong working relationships.
* Qualification of City and Guilds or NVQ Level 3.
* HV qualification (IMI3 or higher).
* PC literate.
Benefits
* Up to £42,500 per year (depending on experience).
* 25 days annual leave.
* Paid business expenses.
* Cashback health care scheme.
* Car salary exchange scheme.
* Potential to progress within the company with global opportunities.
Working Pattern & Location
* 40 hours per week.
* Monday – Friday.
* Location: Daventry office based.
* Permanent contract.
#J-18808-Ljbffr