Better places, thriving communities.
Detention Custody Officer - Heathrow Immigration Removal Centre
1. £31, per annum
2. 40 hours per week
3. Pension
4. Life insurance
5. Free meals on duty
6. Free onsite parking
7. Uniform provided.
8. Free gym use
9. Retail and restaurant discount vouchers
10. No experience necessary full training given.
FULL TRAINING GIVEN ON FULL PAY.
Are you looking for a new role where you can genuinely make a difference to people's lives?
Care & Custody is one of the leading providers of outsourced public services in the UK. We're looking for respectful, diligent and caring people to join our team of Detention Custody Officers (DCO).
Specialising in custodial management services we are responsible for managing Europe's largest Immigration Removal Centre (IRC), just outside Heathrow in UB7 0HB. We care for up to immigration residents providing custody services, welfare, regime and recreational activity.
Assessment Centre Dates – face to face assessment centres will be run throughout .
Initial Training Course (ITC) - 5 week Initial Training Courses will run throughout. Training is paid and is the first day of employment, subject to full CTC clearance.
The Role
Our DCOs work with extraordinary courage and resilience, keeping those in our care safe and secure. You will be joining a team whose job security is high based on delivering essential public services through this critical role.
Working as a DCO within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of residents staying at our immigration removal centre. This is a fast-paced environment where no two days are the same. As you gain experience within this challenging role, we'll support you throughout your time to grow and develop.
11. Working Hours: 40 hours per week (shift work covering days and nights)
12. Flexibility will be needed to work a mixture of short and long day shifts.
13. The centre is operational 24/7/ and your rolling roster covering 51 weeks will help you plan your work/life balance.
14. You must be eligible to obtain CTC clearance. Which means you hold a valid UK passport, or EU passport with Share Code, have lived and worked in the UK for 3 years with no extended (more than 3 months) trips overseas, have no criminal conviction or be part of an ongoing police investigation.
Who we're looking for.
Being a DCO demands people skills, patience, resilience, and professionalism to handle an ever-changing day. Those in our care come from a variety of backgrounds and you will need communication skills to support colleagues, work together and deliver an exceptional service to our residents. Previous experience of sensitively dealing with a variety of people who have been agitated, confused or angry would be an advantage.
Training (Initial Training Course)
Once you have passed our selection and vetting process, you'll begin your Care and Custody career by undertaking our 5-week initial training course. Training is paid and is the first day of employment.
Assessment Centre Dates
Face to face assessment centres will be run throughout May and June .
Specific Requirements
Please note that all offers of employment are subject to security clearance and enhanced background checks.
Benefits
15. Continued personal development with full support given to enhance your career.
16. Ability to achieve a work/life balance.
17. A benefits package including pension, private medical cover, share and MiDeals discount schemes with over offers available from your favourite retailers, leisure, and utilities companies.
18. Free meals during working hours in addition to use of the IRC's fully equipped gym, free parking is also provided.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .