The Vacancy
We have an opportunity for a Repairs Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Walton-On-Thames office, so ideally, we need someone local to the KT12 area.
You will be partnering with one of our long-term social housing partners, managing a team of approximately 10 reports. Managing both client relationships and a team is key.
Works include delivering reactive and some planned maintenance to our residents.
Given the nature of the role, we are looking for an experienced supervisor from a social housing background with trade knowledge.
Key Accountabilities
* Ensure high-quality service by managing work scheduling in accordance with company procedures, standards, and SLAs.
* Represent Wates at client and resident performance meetings as requested by the Operations Manager.
* Manage the responsive repairs function to ensure consistent performance against targets.
* Manage material costs effectively and ensure adherence to correct processes and procedures.
* Monitor work quality through inspections, reports, KPI analysis, and customer satisfaction surveys.
* Lead, manage, and develop your team, determining optimal employment levels to provide the service.
You must have a full UK driving licence and an SSSTS qualification at a minimum. Ideally, you will also have SMSTS, Asbestos Awareness (UKATA).
Due to the nature of the position, you will need to undergo a Basic Disclosure and Barring Service (DBS) check at the offer stage. Applicants with criminal convictions will be assessed individually, and we do not discriminate based on criminal records or disclosed offenses. Some roles may require additional pre-employment checks.
About Wates
Wates is one of the UK’s leading family-owned development, building, and property maintenance companies, founded over 125 years ago with a proud legacy in the built environment.
We are driven by our purpose: reimagining places for people to thrive, and our three promises:
* Thriving places – working with customers, partners, and communities to create sustainable, inclusive, and opportunity-filled places.
* Thriving planet – protecting nature and combating climate change through collaboration and innovation.
* Thriving people – creating opportunities and relationships where everyone involved feels included, invested, and cared for.
We are proud to be recognized as a Gold Investors in People employer and as a Disability Confident employer. Our recruitment processes are fair and do not discriminate based on criminal background.
Awards
* Best Project - Inside Housing Development Awards
* Construction News Awards Winner 2022
* Investors in People Gold Award 2022
* Considerate Constructors Schemes (CCS) National Site Awards
* Top 50 Employers for Women 2022
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