We’re excited to announce a range of new opportunities across all areas of our Digital Innovation Team. As we embark on an ambitious journey of digital transformation, there’s never been a better time to get involved. We’re looking for talented individuals to help shape the future of our organisation. Come be a part of a dynamic, forward-thinking team that’s driving real change. This is an exciting time to join Westmorland and Furness Council’s Digital Innovation Team as we drive forward our ambitious Digital Transformation Programme. As a Digital Service Design Officer, you’ll play a key role in improving how residents interact with the Council. Working across all Directorates, you’ll help develop efficient, user-centred, end-to-end digital services that are accessible, engaging, and designed around the needs of our customers. You’ll work on a variety of transformation projects — from identifying opportunities for digital improvement, to shaping service design, leading delivery, and embedding new ways of working. This role is integral to increasing self-service and making best use of our digital platforms, including our CRM system. You’ll also contribute to wider goals set out in the Customer Strategy and ensure that our customer design principles are at the heart of service change. Who we are looking for… We’re looking for someone with a strong background in delivering digital change in a complex organisation. You’ll have experience managing or supporting service design and transformation projects, with the ability to engage stakeholders, challenge existing practice constructively, and lead delivery of digital improvements. You’ll need excellent communication and analytical skills, as well as the ability to work both independently and collaboratively. A good understanding of performance management, customer engagement, and process mapping will be key — as will experience of turning insight into practical, measurable change. If you're passionate about using digital to improve public services and want to work in a role where your ideas and input will make a real difference, we’d love to hear from you. What can we offer you! Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk) Would you like to find out more? For further information about this role, such as responsibilities and essential criteria please view the below attachments: Post Specification Role Profile To apply please click the Apply Now link below.