VACANCY
Location: Alcester, UK
Do you combine practical engineering know-how with strong digital and organisational skills?
Severn Lamb & Trams International arelooking for a Service Lead to take ownership of our global after sales and service support function. You’ll play a key role in ensuring the smooth running of customer support, logistics, warehouse operations, documentation, and spares procurement for our world-class transport systems.
This is a varied and rewarding role ideal for someone with strong technical skills, real-world engineering experience, and a proactive mindset. You’ll be the primary point of contact for global clients requiring service support for our road and rail visitor transport solutions.
Key Responsibilities:
* Lead first-line product support and coordinate service engineer visits
* Oversee warranty claims, repairs, maintenance, and spare part orders
* Develop detailed service documentation, operation & maintenance manuals, and spare parts lists
* Create and manage digital spares catalogues and repair operation times
* Oversee stock, shipping, and global delivery logistics
* Procure components and services while supporting wider project teams
What We’re Looking For:
* Strong hands-on engineering background - with real-world, practical experience
* High degree of computer literacy - confident working across digital systems, portals, and documentation tools
* Experience in procurement, logistics, and supply chain coordination
* Familiarity with engineering drawings and technical manuals
* Detail-oriented with a proactive, ‘can-do’ attitude
* Flexibility to travel internationally when required
* Full UK driving licence
This is a dynamic and varied role for someone who enjoys combining technical thinking with digital efficiency. If you're ready to lead from the front and make a difference, we want to hear from you.
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