Murray Recruitment are recruiting a permanent Hire Controller for our client based in South Lanarkshire.
Role Overview:
This is a fantastic opportunity to join a thriving and fast-paced business within the construction support sector. The Hire Controller will play a key role in handling customer hire and service enquiries, coordinating daily logistics, and supporting both service delivery and operational teams. This role is best suited to a confident, sociable, and resilient individual who thrives in a reactive environment, balancing administration, customer service, and operational planning with ease.
Key Responsibilities:
* Manage incoming customer enquiries via telephone, email, and website, ensuring prompt responses within one hour.
* Process customer orders accurately using internal systems and maintain the day work diary.
* Coordinate and issue daily delivery and service schedules by 4:30pm in conjunction with the Operations Manager.
* Liaise with drivers and yard teams to ensure smooth daily operations and address any service-related issues.
* Handle off-hire and collection requests, aiming for completion within 48 hours.
* Monitor weekly hire stock levels and organise effluent tank servicing routes as required.
* Work closely with the hire and operations teams to maximise route and service efficiency.
* Ensure adherence to health and safety standards while promoting a collaborative team environment.
* Maintain strong, professional customer relationships through consistent communication and service delivery.
Skills & Experience:
* Previous experience in a Hire Controller or similar administrative role is preferred.
* High attention to detail and strong accuracy in data entry and order processing.
* Excellent organisational and time management skills, with the ability to multitask effectively.
* Clear and professional communication skills, both written and verbal.
* Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.
* A proactive and solution-focused mindset, with the ability to remain composed under pressure.
* Strong interpersonal skills, with a confident and empathetic approach to customer interactions.
* Resilience and assertiveness when required, balanced with professionalism and tact.
Offering:
* Salary: Competitive, dependent on experience.
* Hours: Monday to Friday, 8am – 5pm (40 hours per week).
* Holidays: 28 days per year including 8 statutory public holidays.
* Company pension scheme.
* Free on-site parking.
* Cycle to work scheme