At Adaptable Recruitment, we are supporting a well-established and rapidly growing equipment and services provider to recruit a Hires Manager in the Cheshire area. This is an outstanding opportunity for an experienced operational account manager or hires professional to step into a key leadership role within a respected and customer-focused organisation.
Salary: up to £50,000 depending on experience
Location: Cheshire - fully office & field based
Hours: Full-time - Permanent
Benefits: Enhanced benefits package
The Hires Manager will be responsible for managing a busy and customer-focused Hires Department, delivering strategic plans to support existing clients, expand market reach and maximise revenue. The role includes leading and developing a small team who manage the full lifecycle of the hire process-from enquiry through to off-hire.
This is an excellent opportunity for an experienced hires, service or operational account manager to further develop their career and play a key role in shaping departmental success.
Main Responsibilities to Include:
Lead and maintain high standards across all hire processes and procedures
Develop account plans and roadmaps for existing and lapsed customers
Work collaboratively with sales and marketing teams to improve lead generation and customer engagement
Coordinate with field-based sales colleagues to support site visits and client meetings
Maximise the use of the company CRM system to improve communication and service levels
Support team members' development through coaching, mentoring and identifying training needs
Monitor performance, analyse sales data and produce regular reporting
Promote strong teamwork and uphold company values at all times
Ensure all activities meet internal health & safety standards
The Ideal Candidate:
Proven operational account management experience, with a strong focus on customer relationships
Excellent communication and interpersonal skills, with the ability to work cross-functionally
Minimum 3 years' management experience with a track record of motivating and developing teams
Background in plant hire, machinery, waste/recycling or a similar technical or equipment-based sector (advantageous but not essential)
Strong problem-solving skills and a proactive mindset
Confident using data to create plans and make decisions
Strong IT skills including Excel, Word and PowerPoint
CRM experience (HubSpot advantageous)
Full UK driving licence
Benefits to include:
Salary from £45,000 per annum
Performance-related bonus scheme
23 days holiday plus public holidays and birthday off
Company pension scheme
Electric car scheme (salary sacrifice)
Flexible working
Health & wellbeing programme
Life insurance
Free on-site parking
Range of additional benefits including: referral programme, sabbatical options, sick pay, enhanced family leave and employee discounts
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