Job title: Director, AI Capabilities & Market Solutions, AI & Tech Center of Excellence
Location: Cambridge, MA / Morristown, NJ
About the Job
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
At Sanofi, we are dedicated to transforming patient health through chasing the miracles of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies.
The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.
Position Overview:
We are seeking a visionary leader to shape AI and Technology Strategy within Patient Support Services. As a key member of the within PSS Evolution & Strategy, the Director, AI Capabilities & Market Solutions will be instrumental in identifying, evaluating, and implementing innovative AI and technology solutions that enhance patient access, improve operational efficiency, and deliver measurable outcomes across the PSS ecosystem.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
Enterprise AI & Technology Vision
1. Lead the identification, evaluation, and strategic prioritization of innovative AI and emerging technology capabilities to advance the Patient Support Services (PSS) Enterprise Ecosystem
2. Serve as a trusted strategic advisor to PSS Therapeutic Area (TA) and Operations leaders, translating complex business needs into actionable technology solutions and showcasing market-leading capabilities
3. Cultivate and maintain a robust portfolio of forward-thinking vendor partnerships through proactive engagement at industry conferences, innovation summits, and strategic networking events
Proof of Concept Design & Implementation
4. Drive cross-functional collaboration with PSS, Digital, Brand, Trade, and Data Science teams to architect and execute high-impact experiments with clearly defined success criteria and measurable outcomes
5. Own the development of scalable implementation roadmaps, articulating dependencies, resource requirements, and phased rollout strategies aligned with enterprise priorities
Performance Metrics & Standards
6. Partner with Analytics leadership to establish robust frameworks of leading and lagging indicators that evaluate experimental outcomes and quantify the ongoing business impact of AI solutions and technologies
7. Synthesize and communicate value-at-stake insights to Specialty Care senior leadership, leveraging advanced forecasting models to inform strategic decision-making
Business Development
8. Develop compelling, data-driven business cases informed by experiment outcomes, securing alignment on scalable pathways including budget requirements synchronized with brand planning cycles
9. Navigate complex stakeholder landscapes, including Legal, Compliance, Data Privacy, Procurement, and Strategic Partnerships, to structure and execute partnership agreements that accelerate innovation
About You
Skills & Qualifications:
10. AI leadership & innovation
8+ years of progressive experience leading enterprise-scale AI and digital transformation initiatives within pharmaceutical, life sciences, or patient services
Proven ability to translate complex AI/ML capabilities into actionable, value-driven healthcare solutions that deliver measurable business outcomes
Recognized thought leader with a track record of staying ahead of emerging AI trends and driving organizational adoption of innovative technologies
11. Patient Services expertise:
Deep expertise in the specialty therapeutics landscape, with a nuanced understanding of patient, provider, and payer dynamics
Demonstrated success in architecting and scaling patient-centric solutions that improve adherence, access, and overall patient experience
Strong command of regulatory considerations (HIPAA, data privacy) impacting patient support programs
12. Commercial transformation & change leadership:
Proven track record of leading large-scale commercial transformations within customer engagement, patient services, or related domains
Skilled at driving organizational change across complex, matrixed environments, with the ability to influence and align diverse stakeholders at all levels
Experience navigating ambiguity and leading teams through evolving business priorities with agility and resilience
13. Strategic business acumen:
Demonstrated experience in business development, strategic partnerships, M&A evaluation, and vendor negotiations
Strong command of pharmaceutical business models, go-to-market strategies, and enterprise value creation levers
Prior experience in AI-driven life sciences or healthcare startups highly preferred, with an entrepreneurial mindset and bias for action
14. Project management:
Proven portfolio and project management skills to drive transformational initiatives
Ability to prioritize and deliver rapid impact
15. Education:
Bachelor’s degree in Engineering, Healthcare, Business, or related field
MBA and/or advanced degree in Analytics preferred
We are seeking candidates who are genuinely curious and passionate about exploring new approaches to improve patients’ lives. This individual should be proactive, self-driven and able to work independently with minimal supervision, and comfortable making decisions autonomously while keeping stakeholders informed.
Why Choose Us?
16. Bring the miracles of science to life alongside a supportive, future-focused team.
17. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
18. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
19. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Pursue, discover
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our and check out our Diversity Equity and Inclusion actions at !
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
The salary range for this position is:
$178,500.00 - $257,833.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the .