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Our client, a world renowned football team is seeking an ambitious, focussed and sales focused executive to join their expanding team. Based in the Supporter Services Centre you will be at the heart of football club’s relationship with its global fanbase, supporting their valued fans, members, season ticket holders and prospective customers. They provide first-class assistance across ticketing, membership, hospitality, match day information and more.
As a Sales & Service Executive, you’ll represent the club with professionalism, enthusiasm and pride. You will handle supporter enquiries across multiple channels, ensuring every interaction reflects our commitment to world-class service. You’ll play a vital role in achieving our wider business goals, driving revenue through intelligent product promotion while delivering an outstanding experience to each of their 5 million+ annual customer interactions.
Key Responsibilities:
* Lead by example, consistently meeting and exceeding personal and team sales and service targets.
* Deliver exceptional customer service in every supporter interaction, ensuring professionalism, empathy and accuracy.
* Take ownership of enquiries across all channels (telephone, email and face-to-face), ensuring first-contact resolution wherever possible.
* Handle complaints and complex issues with sensitivity and efficiency, maintaining the high standards expected of the club.
* Identify opportunities to cross-sell and promote products such as memberships, hospitality and merchandise.
* Work collaboratively with the management team to identify and implement service improvements and business efficiencies.
* Take responsibility for your own performance, seeking training and development opportunities to continuously improve.
* Maintain up-to-date knowledge of all club products, services, and match day operations to provide informed, accurate responses.
Skills required:
* Previous experience in a high-volume, fast-paced contact centre or a similar customer-facing environment.
* Proven ability to deliver exceptional customer service and resolve queries effectively and efficiently.
* Strong communication skills, both verbal and written, with the confidence to engage with a diverse global fanbase.
* Target-driven with the ability to remain calm and professional.
* Self-motivated, enthusiastic, and able to contribute fresh ideas to improve team performance.
* Flexible and adaptable, with a positive attitude towards change and continuous improvement.
What They Offer:
Their employees are at the heart of their success. They offer a range of rewards designed to support your professional and personal wellbeing, including:
* Wellness support with access to Aviva Digicare+ Workplace, including digital health checks and mental health resources
* Access to onsite gym facilities, social events and team-building activities
* Enhanced family leave benefits and the option to purchase additional holidays
Lily Shippen is a leading recruitment agency, specialising in executive support and business support recruitment. We connect top talent with exceptional opportunities across the UK and internationally. Our expertise spans Executive Assistant, Personal Assistant, Office Manager, Chief of Staff, and HR recruitment, offering tailored solutions for businesses across various industries.
We recruit for permanent, temporary, and fixed-term contract roles across London, Manchester, Birmingham, Leeds, Cheshire, and beyond. Whether you’re seeking a new opportunity or looking to hire top talent, we’re here to help. If you’re an experienced Executive Assistant looking for a new challenge in a strategic, data-driven role, we would love to hear from you.
Seniority level
Associate
Employment type
Temporary
Job function
Administrative
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