Responsibilities
* You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
* Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness.
* You will manage workflow ticketing and extraction/development of performance metrics.
* Configure physical security devices including cameras, readers, and panels.
* Support daily operational security across a data centre campus.
* Distil overarching security strategy into daily tactics to reach management goals.
About the team
ASSET (Advanced Security System Engineer Team) provide security task support to AWS Data Centres across Europe and Israel.
Basic Qualifications
* 1 to 5 years experience in Data Centre operations room/centre.
* Exposure to Physical Security operations.
* Configuration of security devices including cameras, readers and panels.
* Great customer service skills.
Preferred Qualifications
* Experience managing a chat queue and trouble tickets.
* An understanding of how to configure physical security devices including cameras, readers, and panels.
* Experience working in a data centre environment.
* Experiance in working in a SOC environment.
* Certification for Lenel Onguard programming.
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