We are looking for an experienced Resident Liaison Officer, Ideally you will have experience working as an RLO on a External refurbishment contract within Social Housing, Windows, Doors, EWI, Roofs The Resident Liaison Officer must be personable, professional and able to communicate effectively at all levels. A good working knowledge of basic I.T. applications, especially Word and Outlook. Essential: * Resident Liaison Officer must have proven experience working as a resident liaison officer for a recognised contractor on a Housing refurbishment scheme. * Applicant must be proficient in the use of IT applications, such as Word and Outlook Main Duties: * Act as first point of contact for residents * Ensure residents are kept informed of the progress and inform them of changes via letters and visits. * Manage residents’ expectations and concerns. * Responsible for managing and resolving difficulties and complaints regarding the works by liaising with all parties * Ensure disruption to tenants kept to a minimum. Salary: £30,000 - £40,000 dependant on experience Van & Fuel card provided or a travel allowance 31 Days paid holiday