What you will do
/ Responsibilities will include :
Your key tasks and activities will include:
Team:
1. Lead a team of Customer Operations staff
2. Manage staff recruitment and appraisals with the support of the European Head of Customer Operations
3. Provide regular training to customer operations team members
Process:
4. Manage processing of sales orders/contracts for all TECAN Divisions
5. Ensure accurate timely information to key stakeholders in the order management process (such as; Customers, suppliers, service and sales colleagues)
6. Ensure transportation associated to orders is booked and followed up
7. Manage invoicing process for orders/contracts, ensure this adheres to company standards and timeframes
8. Ensure the CO team meets customer requirements for data exchange eg upload invoices to Ariba, Tungsten Network, Multiquote…
9. Manage / maintain accurate order backlog
Service:
10. Training Department: arranging customer training dates, provide quotes, process PO and internal document
11. Liaising with Service team to organize delivery as necessary.
12. Support Service Team with items such as: spare parts returns, contract maintenance
13. Mange local Inventory: e.g. Demo Units, Stock transfers (FSE Parts, Instruments), local and office warehouse
14. Manage 3rd Party Suppliers (account creation, order entry, delivery monitoring, etc)
Administration:
15. Ensure local email inbox is attended in a timely manner
16. Maintain data accuracy for local customer accounts (existing and newly created)
17. Ensure various local reports are updated
18. Power User for SAP (Sales Desk) and LSO (Learning Solution)
19. Administrative support for CO Team/ other regional offices in Europe when required (Back up during vacation, sick leave)
20. Deputy Office Manager
21. Supporting various ad hoc requests from Management Team
What you bring along:
22. Reliable, self-motivated and team driven
23. Ability to work under pressure and meet deadlines
24. Ability to work efficiently and deliver quality
25. Reliable, accurate and possess strong organisational skills
26. Good communication and listening skills
27. Readiness to learn and grow
28. Productive and autonomous worker
29. Ability to deal with changing priorities and circumstances
30. Take initiative to propose improvements to make Tecan better
What makes working at Tecan unique
31. The chance to make it count and to have an inpact on the world of tomorrow
32. Working in an international and diverse environment
33. The chance to grow your career within the company
34. Feel empowered by our strong and unique company culture
35. Comprehensive compensation and benefits package
36. Wide range of training courses
Join Tecan, a great place to work! Read about our recent certification from Great Place to Work .
We’re looking forward to receiving your application online. Please submit your CV and covering letter to Debbi Cook, HR and Office Manager at Tecan UK Ltd, Theale Court, 11-13 High Street, Theale, Reading, RG7 5AH, UK.
Our purpose
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.
Stay unique and make it count
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.