Job description:
About the role
Join our team as a Sales Account Executive, where you will take ownership of a portfolio of customers, primarily managing relationships over the phone (70% desk-based, 30% field-based). Your main focus will be on retaining, saving, and winning back customers to achieve licensed and unlicensed gross profit growth targets. You will grow and renew existing customer contracts, identify and promote business solutions, and ensure the integrity of customer data, effective contract administration, debt management, and query resolution. This role requires you to be proactive in developing strong relationships, maximising commercial value, and providing market insights to help shape innovative solutions.
What makes you just right for us?
We're looking for a relationship builder with the drive to grow business and deliver outstanding service. You can communicate effectively with all levels, quickly uncover customer needs, and translate these into solutions. You’re organised, analytical, and confident on the phone, with a knack for solving problems quickly and thoroughly. Your IT skills are solid, and you’re ready to contribute to continuous improvement.
Essential Criteria
1. English and Mathematics at Standard Grade (or equivalent)
2. Proven ability to build successful business relationships
3. Demonstrated ability to drive business growth
4. Excellent written and verbal communication skills
5. Strong organisational skills and attention to detail
6. Ability to analyse and interpret operational, financial, and technical information
7. Confident and professional telephone manner
8. Competence with standard desktop software (intermediate IT skills)
Desirable Criteria
9. Educated to degree level
10. Experience in account management
11. Knowledge of the water industry or relevant sector
12. Understanding of internal business processes and procedures
13. Strong negotiation and presentation skills, especially over the phone
14. Experience using Salesforce or other CRM systems
15. Meticulous approach to detail and quality
16. Full UK driving license
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
17. Salary up to £35,000 DOE.
18. Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
19. 20% annual bonus potential
20. Attractive pension plan
21. 31 days annual leave and six bank holidays.
22. Subsidised restaurant and free gym membership
23. Employee discounts
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
If you think this role is right for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for this role is Monday 12 January.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Desired skills: