Contract: Full-time, Permanent Hours: 37.5 per week (Monday-Friday) Workstyle: Roaming - a mix of working from home and office Closing Date: Wednesday 11 February Interview Date: Thursday 19 February 2026 We believe everyone deserves a home that’s safe, secure, and warm — a place to thrive, not just survive. As a Senior Lettings Advisor, you’ll play a key role in making this a reality for our customers. You’ll support the Team Leader in managing day-to-day operations across your locality patch, with partial line management responsibilities for new colleagues. You’ll lead on marketing, lettings, and allocations of homes, ensuring compliance with policy and legislation, and delivering a fair, transparent process for our customers. What you’ll be doing: Mentoring and inducting new team members Supporting training and development across the team Providing cover for the Team Leader and Lettings Advisors during absence Leading on complex cases and shaping the lettings service Managing property shortlists and nominations in line with policy Carrying out verification and credit checks Working closely with internal teams and external agencies to ensure effective allocations Minimising rental income loss by achieving re-let targets Representing the organisation at stakeholder meetings and events Communicating with customers using a coaching approach to build trust and achieve positive outcomes. What you’ll bring: Minimum 3 years’ experience in a frontline lettings role Strong knowledge of lettings and allocations policies and housing legislation Experience working with vulnerable customers and resolving sensitive issues Excellent communication, negotiation, and customer handling skills High level of resilience and emotional intelligence Strong IT skills, including Microsoft Office and housing systems This position is subject to a basic DBS check. Regular home working is available. What makes this role special: By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. For more information, please refer to the full job description attached to this advert. Ready to apply? If you’re ready to make a meaningful impact and help others thrive, we’d love to hear from you. The closing date is Wednesday 11 February. Interviews will be held on Thursday 19 February taking place at our Wolverhampton office (WV10 6TB). Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.