ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role We are currently seeking a dedicated and forward-thinking Housing Policy Officer to join our team in London on an 18 month secondment basis. We currently operate a hybrid working style, where you will spend 3 days per week working in the London office and the other 2 days working from home. At Guinness, we are committed to delivering exceptional services that meet the needs of our customers while upholding the highest standards of compliance and integrity. The successful applicant will play a key role in shaping and implementing customer-facing policies that not only ensure full compliance with relevant laws and regulations but also support the achievement of our strategic objectives. This is an exciting opportunity to contribute to the continuous improvement of our services by developing policies that are clear, effective, and aligned with our organisational values. You will work collaboratively across teams to ensure that our approach remains customer-focused, legally sound, and operationally efficient-helping us to deliver meaningful outcomes for the communities we serve. What we're looking for We're a customer service business so we know that how we do things is just as important as what we do. You will bring a solid understanding of housing management practices and housing law, enabling you to navigate complex issues with confidence and clarity. You'll be able to demonstrate: Essential Skills / Experience Knowledge of landlord and tenant law, housing regulation and the public policy context in which Guinness operates. Experience of working in the social housing sector, or equivalent. Able to use judgement, influence and negotiation to deliver desired results. Able to research, critically evaluate, and accurately interpret information from multiple sources. Able to innovate and find creative solutions to resolve problems. Able to gain a deep understanding of specialist subjects, as required. Good understanding of the role policies and procedures play in achieving business compliance, improving customer service and supporting organisational change. Excellent oral and written communication skills. Excellent knowledge of Microsoft Office and equivalent IT packages. Demonstrates the Guinness Behaviours. Desirable Experience of developing policies. Experience of project management. Experience of stakeholder management. Experience of report writing. Essential Qualifications Educated to degree level or equivalent. CIH Level 3 Certificate in Housing Practice, or equivalent relevant professional qualification and/or experience. Please review the attached role profile if you're interested in finding out more about the key responsibilities of the role and/or to check you meet the essential criteria. Interviews planned to take place at our Euston Road London office on Wednesday 26th November. REEDTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme