Our client is seeking a Claims Administrator to join their Corporate Solutions team in Guernsey. This role provides comprehensive administrative support within a busy Group Risk environment, ensuring claims are processed accurately, efficiently and in line with regulatory standards.
Duties for this role include, but are not limited to:
* Processing Group Risk claims applications, including life, critical illness and income protection/disability claims.
* Liaising with internal teams, reinsurers, medical professionals and outsourced partners to ensure timely resolution.
* Managing claims administration tasks within agreed KPIs and MCC guidelines.
* Maintaining claims databases, logs and payroll reports accurately.
* Reconciling allocations and preparing weekly and monthly payroll submissions.
* Responding to broker and client queries professionally and within service guidelines.
* Investigating and escalating issues in accordance with risk management procedures.
* Producing regular operational reports and supporting audit requirements.
* Monitoring consultant performance and reporting quality trends to senior management.
* Supporting system enhancements and participating in testing projects.
* Promoting a culture of precision, regulatory compliance and continuous improvement.
Skills / Qualifications
The ideal candidate will demonstrate strong analytical and numeracy skills, excellent organisational ability and a results-driven mindset. Experience within claims administration, financial services or Group Risk would be advantageous. They will possess strong IT capability, particularly in Excel and Word, alongside excellent communication skills. A commitment to professional development, including qualifications such as DLDC Diploma or QFA, is desirable.
For a full job description or further information on this role please call 711188, or email jobs@leapfrogjobs.com.
If you wish to apply for this role, please submit your CV via the Apply Now button below.
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