Job summary
This is an opportunity to join a dynamic and progressive Administration team at the National Hospital for Neurology and Neurosurgery.
It is an exciting time to join our patient administration workforce at UCLH. We are always improving processes and introducing new systems that will better support our dedicated administration teams to provide an excellent experience to patients and colleagues alike. We see change as a positive opportunity for improvement and are looking for candidates who are flexible and adaptable, with a desire to help us along our journey.
Main duties of the job
We are looking for an enthusiastic, motivated and conscientious person to be part of a busy booking team providing administrative support to the clinical staff and patients.
You will need to have an attention for detail, exceptional organizational skills and good verbal and written communication skills.
You will be a team player with a flexible approach to work in order to meet the demands of the department. Applicants should have experience working in an Administration role.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
* University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
* National Hospital for Neurology and Neurosurgery
* Royal National ENT and Eastman Dental Hospitals
* University College Hospital Grafton Way Building
* Royal London Hospital for Integrated Medicine
* University College Hospital Macmillan Cancer Centre
* The Hospital for Tropical Diseases
* University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Details
Date posted: 09 March 2026
Pay scheme: Agenda for change
Band: Band 4
Salary: £33,094 to £36,195 a year per annum inclusive of HCAS
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time
Reference number: 309-UCLH-7539-A
Job location: National Hospital for Neurology & Neurosurgery, UCLH, Queen Square, London, WC1N 3BG
Person Specification
Knowledge and Qualifications
* Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
* Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
* Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
* NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
* Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
* Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
* Previous NHS experience, or experience of working in a healthcare setting.
Responsibilities towards promoting Equality Diversity and Inclusion
* Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by
* Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
* Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
* Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
University College London Hospitals NHS Foundation Trust
National Hospital for Neurology & Neurosurgery, UCLH
Queen Square
London
WC1N 3BG
Employer's website: https://www.uclh.nhs.uk
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