As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are – a supportive place to grow, fulfil yourself, discover other professions and pursue career opportunities in your hotel or elsewhere, anywhere in the world. You will enjoy exclusive benefits specific to the sector and strong recognition for your daily commitment. Everything you do with us offers a deep sense of meaning, creating lasting, memorable and impactful experiences for customers, colleagues and the planet.
Job Description
* As a part of our front office team you will take care of guests from their arrival through to their departure.
* Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check‑in, check‑out and throughout their stay.
* Complete all audit tasks as specified by the Night Auditors checklist.
* Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted in a timely basis.
* Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
* Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
* Attend to other duties as requested by Management and Supervisors.
Benefits
* Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
* Discounts with key partners.
* 2 free weekend breaks per year in the UK.
* Pension (subject to availability and T&C).
* Meal provided whilst on duty.
* Uniform provided.
* Double Time Bank Holiday Pay.
* Discounted food.
* Employee discount.
* Friends & Family discount.
* Eye test voucher.
* Cycle to work scheme.
* Sick pay.
* Tips.
Job Types
Part‑time, Permanent
Part‑time hours: 24 – 32 per week
Salary: £13.12 per hour
Schedule
* 8 hour shift from 11pm till 7:18am.
* Weekend and Bank holiday availability.
Work Location
In person
Information On The Processing Of Personal Data
When you submit an application to Accor UK Economy Hotels Limited, trading as Essendi UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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